Furthermore, without knowledge stored, organized and disseminated by knowledge management systems, the organization’s efforts of implementing enterprise-wide (also called cross-functional information systems) will not succeed easily since many costly mistakes will be repeated again and again and many wheels will be reinvented again and again.
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These systems themselves can be interconnected with enterprise application integration (EAI) software so that the business users of these applications can more easily access the information resources they need to support the needs of customers, suppliers, and business partners.