As being a represented of Document preparation Team,
we do know and understand how shipping documents are really important to customer and it can be measured as services level that exporter need to provide to importer.
Please accept our sincere apologies for the inconvenience you may have experienced in respect problem with shipping documents in the past shipments.
At Panel Plus, we take pride in ensuring our customer’s satisfaction.
By aiming that we have taken steps to ensure that this problem will never happen again by my team will monitoring closely.
We deeply value your relationship with Panel Plus which has been established since many years back and are committed to providing you with the highest level of service.
For problem as below mail , we deep apologies again and committed to you that this will not happen.
1.3W-13748-B/Different MFC not listed in the packing list.
2.PNP sent our documents to Toppan Cosmo and their documents to us
3.Fumigate process stamp on the MFC imported by Air for Shinko.
If you have any further questions or comments regarding this matter, please feel free to contact us at email :nuallaongs@panelplus.co.th; tansamorns@panelplus.co.th
Yours Sincere,