‘Damn the helpdesk,’ he proposed, instructing his computer to print off a
summary of the calls recently assigned to his team before thrusting it toward the
consultant’s retreating nose. ‘Here. Just look at some of the rubbish they send
us. It’s like as soon as they believe any enquiry to be even slightly technical, they
shut their brains down and press the ‘assign’ button. As a result I get hundreds
of unnecessary and badly written assignments. My staff have to come in early
and work late every day. We have to chase the user to ask him questions the
helpdesk has already asked. It’s annoying and embarrassing.’