There are 3 options available for CRM in social media era:
1. Standalone CRM, where a dedicated system
supported as a CRM application, maintained and
operated by a specific team
2. Standalone CRM with data integration from social
media, where a dedicated system supported as a CRM
application, maintained and operated mostly
automatic based on social media information
3. The social media itself is the CRM, where a dedicated
team use the social media to do marketing, sales, and
support.
There are 3 options available for CRM in social media era:1. Standalone CRM, where a dedicated systemsupported as a CRM application, maintained andoperated by a specific team2. Standalone CRM with data integration from socialmedia, where a dedicated system supported as a CRMapplication, maintained and operated mostlyautomatic based on social media information3. The social media itself is the CRM, where a dedicatedteam use the social media to do marketing, sales, andsupport.
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