Accept general mail and sign for deliveries, but forward to the GM for sorting;
Arrange for shuttle services, if required;
Assist with all guest needs;
Block and pre-register for guests as instructed;
Check Canad Inns website for news and updates;
Communicate with all hotel departments efficiently, and maintain the function board
in the hotel lobby;
Complete all transactions and daily deposits, and verify float counts;
Confirm sufficient supplies are ready and available to last the entire shift;
Direct phone calls as necessary;
Distribute and receive employment applications;
Ensure incidental services (movies, phones, video games, etc.) are active or restricted
as per guest requests or as instructed;
Explain all hotel amenities, hours of operations and hotel policies to guests;
Greet each guest in a friendly and polite manner;
Keep track of Lost & Found items;
Maintain a room inventory;
Manage all databases and reports regularly and accurately;
Monitor surveillance equipment regularly, and ensure it is in good working order;
Operate the switchboard efficiently, directing all calls accordingly;
Perform check-ins and check-outs as required and verify all information for accuracy;
Post payments and deposits accordingly;
Process gift card purchases and redemptions and post accordingly;
Program wake-up calls;