Most of us will never be a FBI hostage negotiator, although there will be times when we feel like a hostage negotiator in our communications with our friends or family. Goulston’s book Just Listen teaches you the fundamentals of communication, focusing on his Persuasion Cycle.
At work or in our personal lives, we’re trying to get buy-in from others. Goulston recommends that we work through five stages to persuade others to our point of view.