1) How many workshop throughputs does your department have?
The number of workshop throughputs indicates your capacity. If you divide the total value by the number of working days in the period under
consideration, the result will be your throughputs per day. Here you can see how many workshop throughputs a service advisor is to complete on
average. Porsche plans for approx. eight complete throughputs per day.
2) How many hours can your department sell per workshop throughput?
This number indicates how successfully services are sold by the service advisor and the workshop overall. Below-average figures signify that not enough
directly accepted orders occur or the service advisor limits himself/herself to processing only orders specified by the customer. Please also note that
an insufficient productive workforce may mean restricting the additional sales per day.
3) How much labour revenue is made per workshop throughput?
See above, only this involves the value of the hours sold x the hourly charging rate
4) What is your service market exploitation level?
Do you make enough in the After Sales Marketing area? (Also see section 4.4). Below-average figures mean you are not taking advantage of your
potential in the market area. Be more active and work your sales area using a more market-oriented method.
5) What is your vehicle stock level (per segment) in your customer support area?
Using this number, you can calculate your market potential and adjust your activities accordingly. For instance, are the actions in segment 2 or 3 still