Dear K. Gun,
First of all, my apologies for belated delay in getting back.
Well noted your constructive explanation below with thank you very much.
We are now waiting final decision from client on how to move forward this case. As soon as hear from them, we will ensure to keep you posted immediately without further delay.
Anyway, meantime, we would like to share you that the same problem was found last week; the 1PC is water damaged which is delivered to our SYD warehouse. This time is carrying by other airline not TZ/SQ, fortunately.
We then would like to emphasize you again to please try all your possible way to avoid reoccurrence of the case as much as possible.
We need to keep this business alive and ensure no further incidents take place.
Kindly please circulate this message among your parties concerned for necessary action with thank you kindly in advance.
I appreciate your help and thank you for the good work and your outstanding contributions to GAC.