Several activities related to tourism service like, for
instance, transport infrastructure have to be provided in
an efficient way to guarantee a high level of tourism
service quality. For transport services, reliability becomes
the core of service quality.
Airport infrastructures are the first contact point for
tourists when they arrive at their holiday destination.
Therefore, airport facilities give them the first impression
they will have about the expected quality of their
holiday time. When passengers are processed by airports
they use several services such as, check-in, passport and
security controls in departure, and baggage claim service
and passport control when arriving.