Dear Mr. Takeshi, JTB,
Your requests are noted and will be managed through our office as soon as possible and let you know the result of negotiation made with the hotel management. Hope this will be comfortably solved.
Kind regards,
Wonchat S.
MAT
Sent from my iPad
On Jul 22, 2016, at 19:25, ๆจชๅฑฑๅฅ๏ผJTB BWT๏ผ wrote:
Dear Wonchat,
I'm Takeshi YOKOYAMA, a member of JTB, arranging the tour for JMA
to participate the congress.
We have now two problems about hotel reservation at Dhava Montra Resort
and Spa. The first is their Deposit Policy and Cancellation Charge Policy
for us are too strict to make a booking because the JMA delegation can't
fix the number of persons until 14 days before.
Their policy is as below:
****************************************************************
Deposit Policy ( Non-Refundable )
50% deposit is required on 01 August 2016. This is non-refundable.
Cancellation Charge Policy
Cancel on or after 01 August 2016 , it will be charged 50% of total revenue.
Cancel on or after 11 August 2016 , it will be charged 100% of total revenue.
****************************************************************************
The second is the hotel are refusing to apply the CMAAO rate to our reservation.
Therefore, we would like you to ask the hotel:
1) to postpone deposit policy and cancellation charge until 1 September
2) to permit us to apply the CMAAO rate.
If you can do it successfully, please tell me the name of hotel staff you talk to.
JTB Bangkok Branch will talk to him/her about booking after that.
If some or all part of policy are difficult to change, please tell me so.
Thank you very much for your great help.
Dear Mr. Takeshi, JTB,Your requests are noted and will be managed through our office as soon as possible and let you know the result of negotiation made with the hotel management. Hope this will be comfortably solved.Kind regards,Wonchat S.MATSent from my iPadOn Jul 22, 2016, at 19:25, ๆจชๅฑฑๅฅ๏ผJTB BWT๏ผ wrote:Dear Wonchat,I'm Takeshi YOKOYAMA, a member of JTB, arranging the tour for JMAto participate the congress.We have now two problems about hotel reservation at Dhava Montra Resort and Spa. The first is their Deposit Policy and Cancellation Charge Policy for us are too strict to make a booking because the JMA delegation can't fix the number of persons until 14 days before.Their policy is as below:****************************************************************Deposit Policy ( Non-Refundable )50% deposit is required on 01 August 2016. This is non-refundable. Cancellation Charge Policy Cancel on or after 01 August 2016 , it will be charged 50% of total revenue.Cancel on or after 11 August 2016 , it will be charged 100% of total revenue.****************************************************************************The second is the hotel are refusing to apply the CMAAO rate to our reservation. Therefore, we would like you to ask the hotel:1) to postpone deposit policy and cancellation charge until 1 September2) to permit us to apply the CMAAO rate.If you can do it successfully, please tell me the name of hotel staff you talk to.JTB Bangkok Branch will talk to him/her about booking after that.If some or all part of policy are difficult to change, please tell me so.Thank you very much for your great help.
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