Kindly be informed that DM meet the guest room 2316 Mr/Mrs Kamil then they complained that they had order the Pene Pasta with White Cream (Not in the menu ) and they received without pork/ bacon on 08/11/15 that is correct as they prefer but today thay order the same thing but got bacon add in on 09/11/15.
DM apology the guest also asking for the information and found the guest just said "Pene Pasta with white cream sauce" on 08/11/15 as they did not expect they will put bacon in beside they didn't request for,
Today the guest has place and order as same as yesterday then they informed no Mushroom and the rest remain same, in final the guest got Pene Paste with white cream sauce also the chef put the bacon too.
DM apology to guest once again then informed normally the guest need to informed the chef or order taker for the special request then they can make to the order also the chef who cooked today is not the same with yesterday as well. DM also thank you the guest for bring this up to the attention and offer further assistance. Guest feel understand at first but they also need to meed with GM ant 9 AM at lobby for make proper complaint DM has note down and informed the guest to check and update to them as soon as possible.
DM thank you the guest and apology once again then informed if the guest need further assistance or information they can contact at all time