I have received all the items for the order no - 312717236 on 02.06.2016 but one of the items was found to be a fake and defective item as per the description as below -
NVIZION 4K ULTRA HD / FULL HD / WIFI / WATERPROOF ACTION CAMERA NZ-4K/B (BLACK)
I have attached the screenshot of the item below.
REASON FOR MY CLAIM -
1) THE PRODUCT CLAIMS TO RECORD AT 4K VIDEO RECORDING RESOLUTION BUT IN REAL THE VIDEO RECORDING IS EVEN LESS THAN 720P VIDEO RESOLUTION.
2) THE PRODUCT CLAIMS TO CAPTURE STILL IMAGES AT 12 MEGAPIXEL BUT IN REAL THE STILL CAMERA PICS ARE WORSE THAN 1 MEGAPIXEL
3) THE STILL PICS ARE DISTORTED WHEN PLAYED ON A LED TV THROUGH THE HDMI PORT OF THE CAMERA
4) THE CAMERA CANNOT TRANSFER THE VIDEOS AND PICS TO MY COMPUTER AS IT CLAIMS. EVERYTIME I CONNECT THE CAMERA TO MY COMPUTER IT GIVES AN ERROR MESSAGE THAT THE MEMORY CARD NEEDS TO BE FORMATED. IT GIVES THE SAME ERROR EVEN IF I TAKE OUT THE MEMORY CARD AND CONNECT IT TO THE COMPUTER THROUGH A MEMORY CARD READER IT ASKS TO FORMAT THE MEMORY CARD. IF I FORMAT THE MEMORY CARD ALL THE VIDOES AND PICTURES ARE DELETED PERMANENTLY ! SO THERE IS NO WAY TO SAVE MY FILES AS IT CLAIMS !
5) THE CAMERA HANGS UP VERY OFTEN AND ALL THE FILES ARE DELETED IF I TAKE OUT THE BATTERY AND PUT IT BACK AS OFF BUTTON DOESNT WORK WHEN IT HANGS !
6) OVERALL ITS A FAKE PRODUCT WITH MANY MANUFACTURING DEFECTS
As per my telephonic conversation with EDSELITO of LAZADA Customer Care Center and as per Lazada Buyer Protection Policy of 7 Day Guarantee.
I have shipped back the fake and defective item on 03.06.2016 by EMS with Tracking No. - EP777915962TH to the address as provided by you -
LAZADA WAREHOUSE
172/2 Moo 9, Bangpla, Bangplee,
(W5/2)Tpark Bangplee3, Samutprakarn 10540
I DO NOT WANT THIS ITEM ANYMORE.
I WANT A STORE CREDIT VOUCHER
I have attached the EMS Receipt below for your reference.
PLEASE DO THE NEEDFUL AT YOUR EARLIEST POSSIBLE !
Thanking you
Regards
Somenath Mitra