The relevance of the task to the organization, the degree to which a technology supports a task, and the degree to which users understand the task fit can influence the acceptance of the technology.
This is the fifth intervention point (see Figure 3).
In this study, those business units that successfully used the warehouse clearly understood the relationship between the warehouse and the business issues relevant to the unit.
In other words, they saw the applicability of the data warehouse to their tasks.
This was especially true of units that received data marts, which not only reduce the ambiguity of the technology, but if properly focused, make the applicability to the unit’s task more obvious.
Giving a unit a single repository (instead of the more narrowly focused data mart) can overload the users with information.
Beyond the design of the technology, users can be supported by training on the business applicability of the warehouse. This helps them see how the warehouse can assist them in performing their jobs.