Online shoe retailer zappos.com understands how organizational behavior affects an organizations performance. Zappos maintains good employee relationships by providing generous benefits, extan-sive customer service training, and a positive, fun-loving work environment. Employees are empowered to make decisions that increase customer satisfaction and little weirdness. at zappos, employee loyalty, job satisfaction, and productivity are high, contributing to the companys growth. In this photo, employee view a line of shoes in one of the companys quirky offices.