Situation: The conversation between the guest and the receptionist at the hotel lobby.
Guest: ___________________________________
Receptionist: I’m truly sorry for that. I will take care of it immediately.
How come there's a bedbug in my bed? That's absolutely ridiculous. I expect more from this 5 stars hotel. This is really disappointing!
My flight has been delayed, so I could not check it yesterday. My name is David, I would like to check in now.
Why the beach is so dirty? That's absolutely unreasonable. How come it is so crowded? I hate it!
My first time experience with this hotel was not very good. I hope this time I will get the ultimate service from your hotel.