CRM software packages
More comprehensive packages have modules for:
Partner relationship management (PRM)
Employee relationship management (ERM)
Most packages have modules for
Sales force automation (SFA): Sales prospect and contact information, and sales quote generation capabilities; etc.
Customer service: Assigning and managing customer service requests; Web-based self-service capabilities; etc.
Marketing: Capturing prospect and customer data, scheduling and tracking direct-marketing mailings or e-mail; etc.