Especially impressive is the frequency with which goal-oriented shoppers mentioned the
increased freedom and control they experience while shopping online (see Table 3 for sample
verbatims). Thus, web customers are not passive recipients of marketing and selling and are
instead central players who experience increased control in the online environment.21
Interestingly, online buyers often said they decided to go online to shop only when they had a
specific purchase in mind, with the majority describing online buying as consisting largely of
planned purchases. In fact, many online buyers told us that they did not necessarily think of
buying on the net as "shopping." Rather, they think of it as “buying.” We specifically asked
online buyers if they are more impulsive while shopping online or offline and were
overwhelmingly informed that shoppers are more impulsive offline (except at auction sites,
where buying behavior is much more likely to be experiential). The general lack of impulsivity
during online shopping is due to the inability to take possession of goods immediately, the ease
of returning later to buy the goods after further thought, and the trouble of having to mail back
unwanted items.
Especially impressive is the frequency with which goal-oriented shoppers mentioned theincreased freedom and control they experience while shopping online (see Table 3 for sampleverbatims). Thus, web customers are not passive recipients of marketing and selling and areinstead central players who experience increased control in the online environment.21Interestingly, online buyers often said they decided to go online to shop only when they had aspecific purchase in mind, with the majority describing online buying as consisting largely ofplanned purchases. In fact, many online buyers told us that they did not necessarily think ofbuying on the net as "shopping." Rather, they think of it as “buying.” We specifically askedonline buyers if they are more impulsive while shopping online or offline and wereoverwhelmingly informed that shoppers are more impulsive offline (except at auction sites,where buying behavior is much more likely to be experiential). The general lack of impulsivityduring online shopping is due to the inability to take possession of goods immediately, the easeof returning later to buy the goods after further thought, and the trouble of having to mail backunwanted items.
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