Some mappers actually believe it is easier to see the communication in a transactional world due to the functions performed by employees in office settings.Because a larger percentage of these employees communicate verbally with “outsiders” as normal part of their jobs, it is easier for mappers to discuss what these employees talk about, with whom, and how often—much easier than trying to find the same information on a manufacturing floor. And because, in many cases, there is much more communication going on, it is easier to capture and document chaos on your Current State Map, as shown in Figure 14.2.