Thank you for your letter of November 1. I was extremely sincere apologies to lean about the unpleasant experience you had during your flight to Argentina. I would like to apologize on behalf of Alpha Airlines for the annoyance and the difficulties you suffered.
I have to my attention the matter and talked to the staff concerned. they agree that the young people were noisy and some of them did drink too much. However, they said that these passengers seemed to be having a good time and the staff didn't want to spoil their fun. i showed them your letter and explained how upset you were. they now regret that they did not take to control the situation. they wish to offer you their concerned
i should add that the flight attendants in question had only recently finished their training and therefore were rather inexperienced. unfortunately they were not used to dealing with this kind of situation. I am sure that they will learn from the incident and know how to deal with such behavior in the future. I hope that the bad memories of the flight will soon disappear.
To compensate for the inconvenience caused to you, I would like to offer you a gift from our catalogue. Please choose one of the item displayed in the catalogue on pages 6-10. Let us know your selection and we shall send you the gift without delay. you encountered, please accept our apologies for inconvenience.
Thank you very much for bringing this matter in the future I very much hope that you will continue to use our airline when you travel once again