and evaluate the consistency with which actual operations meet
key requirements. Feedback from stakeholders provides insight
into any gaps between intended operations and actual behaviors.
Figure 6.1-2 shows the key performance measures or indicators,
along with the associated results figures. Many of these measures
are included in the MOSS, strategic plan, and measures described
in 1.2a(1), 2.1a(1), and 4.1b, and as shown in Figures 1.2-2, 2.1-5,
and 4.1-3. Most of the outcome, service quality, and performance
measures have in-process measures, leading indicators, or other
associated measures to promote organizational agility. For
example, the AES is only conducted annually, so DataFACTS
determined that absenteeism, participation with improvement
teams, and reward and recognition activities are valid leading
indicators that predict the results of the AES.