Process and product metrics are defined and logged in order to control and monitor the organisation's processes. A regular comparison is made between specified and actual results. Target requirements are agreed and achievable; they are
guaranteed to be up to date.
Process specific targets are laid down, monitored and communicated (quantities produced; quality metrics such as failure rates, audit results, through times and process effectiveness figures (Cpk).
Non conformances are analysed and subjected to suitable action leading to improvements to the product and process.
Essential special action must be specified and implemented as necessary.
The potential for improvement must be determined continuously from previous experience regarding quality, costs and service.
Monitoring the metrics is ensured through regular management reviews and reported in associated committees."