Dear customer,
I am so sorry for your long time waitting.Actually,I have sent the items out after receiving your payment within 24 hours,so I guess the items have missed in transit.
In order to compensate you for the loss,I want to RESEND a new one to you,Is this Ok for you?Please send me a letter once you make a decision.
I really feel sorry for the trouble and inconvenience.And if you have any further questions,please just feel free to contact me,I will try my best to solve the problems for you.
Thank you so much for your understanding and kindness.Have a good day!
Sincerely,
Emily