It was found that a majority of the sample (72.7%) was female aging between 20-30 years, graduated from Chulalongkorn University and worked as clerical staff . Most of the samples (85.9%) had problem with speaking, listening, reading, writing and translation in descending order. they decided to learn English in order to further their studies and be able to cope with their present responsibilities more efficiently . more details about their problems and needs were also found and discussed.