Forming and fostering B2B relationships are increasingly requiring communication
between individuals in the opposite spectrum of culture dimensions such as
individualism. Thus, establishing trusted and committed global partnerships involve
designing communication processes that minimize differences and promote goal
congruence. The behavior of business customers, in a global context, is an understudied
field deserving greater attention in marketing research. This study unveils a universal
and parsimonious model, highlighting the role of communication in shaping relationship
quality, and including national culture as moderator.