Special note on damage claims:
A claim for damage may require an inspection of the shipment and its packaging. Inspections are completed on shipments covered by Shipment Value Protection values at $500 or more; however, DHL Express reserves the right to inspect any shipment of any value when evaluating a damage claim. An inspection should be done at the original delivery location. Failure by the consignee to retain the original shipment and packaging at the original delivery location, or the failure to make said items available for inspection may invalidate the claim.