The instrument does not focus solely on the activities of communication departments, but on all municipal communication. The quality of three communication functions was studied: namely corporate communication, policy communication and organisation-related communication, each of which is measured using 12 indicators. In order to obtain a clear view of the improvement options available, the results are itemised according to seven quality criteria such as the transparency of governmental information and policy, the responsiveness of the organisation, interactive policy and the effectiveness and efficiency of communication. The end results can be compared with, for instance, targets set previously or the results for a previous year. Here, the results of applying the instrument are presented and discussed.