Are we able to achieve 80%+ SLA for mortgage approval this month?
As of 22 May 16, our mortgage approval SLA is at 74%.
The number is below the benchmark of 80% due to the overflow of cases coming in at the end of April and were processed at the beginning days of May. These cases essentially contribute to the subpar SLA.
I will update the full month SLA ASAP after the month ends krub.