Dear byron310,
Thank you for contacting us regarding the order. We are sorry to hear that the item arrived defective and unusable. We have sent you a UPS drop-off and RMA labels to your PayPal email address. Please print out the labels and follow the instructions. Once you've dropped off the item, please notify us via the email. The refund will be issued once the item arrives back at our warehouse.
Important Note: Replacements or refunds will NOT be provided until we have received the returned merchandise, with the exception of cases which returns are not required. Returns may be subject to restocking fee of up to 20% depending on the case by case basis.
Once again, thank you for shopping with us.
Best Regards,