Dear Miss Rose:
How are you! Hope all is fine! Thanks for your prompt e-mail, we are so nice to write to you.
As for goods under the P/I 2015ZHX-0327, after we checked with our shipping agent again, they said already given you 14 day free time, so they can’t to increase the free days, please kindly give us some understanding on this matter, thanks!
Thanks for your good concern of the above matter. Your earlier reply will be greatly appreciated.
With Best Regards!
Kevin Meng