Does your college have a department of student services or financial aid department? Are
you taking this course through a management department? After deciding what job tasks will
be done by whom, common work activities need to be grouped back together so work gets
done in a coordinated and integrated way. How jobs are grouped together is called
departmentalization. Five common forms of departmentalization are used, although an
organization may develop its own unique classification. (For instance, a hotel might have
departments such as front desk operations, sales and catering, housekeeping and laundry, and
maintenance.) Exhibit 10-3 illustrates each type of departmentalization as well as the advantages and disadvantages of each.