SPA ASSISTANT JOB DESCRIPTION
Job purpose
The Spa assistant works closely to the spa Manager and is mainly responsible for providing administrative support in performing daily activities with a spa center. Depending on the size and type of the spa they work in, spa assistants might be required to perform other kind of duties too. These include providing a variety of services designed to relax and rejuvenate customers.
Main responsibilities
Assist and support Spa staff and management in daily activities
Greet and attend guests
Answer telephone and make appointments for guests
Provide high quality customer services to Spa guests
Provide relevant information about spa facilities and available services
Respond to guests inquires and concerns
Solve guests complaints and misunderstandings
Assist and collaborate with front desk staff in providing excellent services to guests
Communicate and collaborate with other departments within the spa
Handle and maintain equipment and tools in proper spa settings
Ensure maintenance within the spa center
Maintain spa premises neat and a good working environment
Establish and maintain good relationships with spa staff and guests
Ensure client's safety, comfort and well-being
Ensure compliance with local and federal health and safety policies, standards and regulations
Record and monitor all sales, costs, payroll and profits within the spa
Participate at marketing and promotion activities
Take inventory, order and maintain spa equipment, tools and other necessary instruments
Perform other duties as requested by the spa manager