It should be noted that this work is carried out within the context of:
1. LJMU’s commitment to the European Foundation for Quality Management (EFQM) Excellence model, achieving the Investors in Excellence standard in 2006, and in October 2008 winning the British Quality Foundation UK Excellence Award, one of the UK’s most prestigious business awards
2. Implementation of a Balanced Scorecard approach to strategic performance management
Figure CS1 shows the high-level process model developed by LJMU as part of our Excellence Model work, which will provide the overarching internal framework for our EA development.