Armstrong and Kotler (2010, p214) suggest that there are 3 factors involved in the creation of a strong brand: attributes, benefits, and beliefs and values. Although attributes and benefits can be easily copied by competitors (and in the case of Harley Davidson, there are many competitors in the heavyweight motorcycle industry with similar products), it is the beliefs and values of consumers that really build the strongest brands. But, in today’s market, even the strongest of brands need to be carefully managed to ensure that it maintains its value to the most important consumers – the customers.