Minimum 5 years’ experience in Mobile Telecommunication Business
Knowledgeable in IT/Telco Architecture and Application-Server-Database architecture.
Proven experience and able to apply IT Service Level Management based on ITIL
Project Management & Process Oriented
Proven track record in conducting service improvement programs i.e. to increase quality, effectiveness of changes, and time to market and reduce problems or incidents.
Experience in incident & problem management.
Proven ability to manage customers and lead a small team effectively.
Listen effectively to find the root cause of issues and communicator with ability to translate technical complexity into simpler terms (or vice versa).
Possess Service and customer-oriented mindset and business acumen.
Interpersonal, mature character with high accountability, low supervision and assertiveness.
Quick learner, analytic, & logical thinking and problem solving skills are needed.
Structured planning and strong analytical skill; strong coordination skills
Expert communication and presentation skills
Good command of English