The resistance against Information Technology Infrastructure Library (ITIL) implementation starts
immediately when the organization plans to adopt this library. We encountered this effect in the begin of our
research at Culture, Tourism and Transport Regional Department in Madeira Island, when we intended to
perform a case study about the implementation of ITIL v3 Configuration Management process [1]. In fact,
there are many frameworks (or models) to adapt best practices to organizational IT Services and the decision to
opt for one of them is not easy. It may even be possible implement multiple frameworks simultaneously, using
from each one the best we can adapt to our organization as demonstrate by Bahsani et al. [2].