Dear All,
In order to make is easier for communication with the back office in Thailand 2 generic emails address was created:
A first one for internal purpose only, to be used by the sales in charge when asking the IT to load the sale order for confirmed booking:
invoice@focus.asia
This is inform Arm, Kat and Joy that invoices have to be issued and so they will do the follow up with the IT and issue the invoices.
A second one for EXTERNAL PURPOSE to be with all agents: customerservice@focus.asia
This is to send Invoices or Credit notes to all Agents as well as to centralize all financial communication with/from agents such as payment information.
So please when confirming to the TO/clients send a copy to customerservice@focus.asia with remark “ invoice will be sent in the next email by our accounting department here in copy"
You will be copy on the invoices to agents too.
=> For these 2 processes, there is no need to Cc Joy, Kat, Arm, but for all other purposes direct email to as needed.
This will enable a better control and avoid that a invoice is not send when one of them is not here or busy.
In case there is an issue or a miscommunication, please take the time for short / quick Skype with Joy or me who will coordinate with the team.
We are looking forward to supporting you.
thx