We mail you from Sony, I would like to inform you that your phone is damaged on the upper left corner has dent and abrasions, it out of warranty. This cause of the damage may be caused by the use or due to an accident that you may be aware or may not aware. We attach a photo to the damage of your phone as below.
1 year warranty condition : specific damage from the function of your phone or use of normal only,
** If whatever the cause of phone damage such as crack, bend ,cap usb or cap sim are lost ,abrasions and dent whether any part of the phone,run out of warranty immediately according to policy of Sony.**
So I would like to inform you that if you need to the technician unpack your phone ( open the back cover off ) to check symptoms inside of your
phone for estimate repair cost . If repair cost is so expensive and you do not need to repair,we will send your phone back to Pattaya and has cost for checking THB. 214.
But if you want to repair, and that the cost that we inform the appropriate than buy new phone. You can send mail to inform us.
*** Note : If the technician found the problem after you allow unpack your phone, and your phone require to change board all data in your phone include your photos will be delete. But if you back them up already before send it to us,you can restore them back in your phone again.
Please reply me , when you receive an email to confirm or cancel unpack your phone to check symptoms inside of your phone for estimate repair cost .
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