Regarding to below email, guest telephone called on 30 June for check the booking that he booked for Suite, but we found the reservation that you made RTC is Grande Deluxe room. So, guest inform us to cancel the one that made by you and make the new one with additional room.
However, we have telephone called to you on 30 June also, but someone at your office said your day off. So, she told me able to make the reservation as guest prefer.