After checking with my customer he said that you transferred to his country without referring to him.
Anyway, for any other booking in the future, your relation is Only with us as Agents, you don't have any right to deal with customers. For all issues please refer back to us.
At this time, am out of Bangkok, you can call me on viber or whatsapp or line at 080-1311166
Please send me No Show and cancelation rules also.