2. GUARANTY FOR EMPLOYEES’ RIGHTS AND BENEFITS
A mechanism of receiving and solving employees' feedback and complaints has been established and maintained. This includes:
• The Human Resource Department of the company and the Administration - Human Resource Division at all of its operating units
• Local trade unions
• Direct channel to receive information: compliance@vinamilk.com.vn
Trade unions and youth unions at each operating unit organize after-work entertainment activities for employees.
3. ACKNOWLEDGEMENT AND PROPER REWARDS FOR EMPLOYEES’ CONTRIBUTIONS
Vinamilk's pay scale is built upon the Merce system. Vinamilk monthly conducts employee evaluations based on the methods of Performance Appraisal and Management by Objective. The evaluation results are the basis of the decisions regarding annual salary increases and year-end bonuses.
In 2013, the average salary increase is 22.7%, higher t