b. Communication and Organizational Performance (1) NPPC’s approach to communication is that it must be frequent, personal, and incorporate a variety of media and methods. Senior leaders pride themselves on accessibility. Table 1.1.b.1 depicts the wide variety of structured methods used for leaders to communicate with the workforce. NPPC leaders are involved in many different employee recognition programs. Senior leaders decide on the criteria, review and approve selections, and hand out the following awards and recognition: • Pillar Awards - linked to accomplishment of Blueprint objectives • Five Talls Awards - linked to behavior and accomplishments that characterize Purina values • Customer Excellence Awards - reinforces ethics, customer satisfaction and business results • Special Bonuses - linked to achievement of Blueprint goals and objectives and overall performance • Employee bonus program linked to business results and achievement of Blueprint goals • Innovation Awards - designed to reward innovative ideas and improvements to processes/products The Pillar Award ceremony each year is extremely popular. There is a different light-hearted theme each year. For