Many participants acknowledged that it is somewhat difficult to make the direct correlation between engagement and social media tools. They believe, however, that the use of these tools has a positive impact on organizational trust, two-way communication, and effective collaboration, all of which are drivers of engagement. Some participants also believe that productivity is positively impacted through the use of social media tools, pointing to examples such as organizational wikis for document policy changes collaboratively and team sites where people discuss issues and address challenges as ways to save time