We would like to ensure you that we do respond to the issue immediately and try to resolve it as quickly as possible. After receiving the complaint about the service of our staff and finds small linen fabric look a Burns in points . However, with our further investigation, we had founded out that during our staff in my teammates that I would like to inform you to standard procedure under policy our hotel ,it be possible to misunderstanding in word or conversation between us together. we would like for your understanding us. we are so sorry for your inconvenience.
We would like to, again, apologize for any inconvenience on your part and hope that your understanding will lead to a bright future of our business relationship.