3.1. Conceptual model and hypotheses
This study proposes a conceptual model for the relationship among vision, strategy, human resource, and
organization service performance. The study addresses the following question:
(1) What are the causal relationships among vision, strategy, human resources, and organization service
performance in Taiwanese NPOs?
(2) This study’s hypotheses are as follows:
H1: An organization’s vision is correlated with its service performance.
H2: An organization’s strategy is correlated with its service performance.
H3: Human resource management is correlated with an organization’s service performance.