Business users make unrealistic requests for new applications and enhancements to existing applications.
✓ Users don’t participate during application development and testing.
✓ Users are so technology-challenged that they require hand-holding for
the simplest application functions.
On the other side, business users commonly make these types of complaints:
✓ IT application developers have no idea about how the company’s business is run and usually don’t even bother to ask.
✓ Developers just put whatever features they want into the applications, regardless of whether those features are applicable to the business processes.
✓ IT is too slow in responding to requests for support.