If an employee is consistently failing and the situation cannot be salvaged, you may need to dismiss the employee.
key performance indicators (KPIs) for your staff
you can incorporate KPIs into you business by setting and measuring personal targets for individual staff members or departmentd. performance management KPIs should :
tie into the overall business objectives
measure areas that influence the success of the business
indicate areas requiring futher action
choosing KPIs
the areas you choose to measure should relate directly to the core activities of your business. the performance indicators you choose will differ depending on your specific business type, operations and industry. foe example, KPIs may be use to measure such areas as:
unit sales
profit per item
product quality
customer service
time required to complete tasks
customer referrals
staff turnover
measure KPIs over time
KPIs should allow you to set measurable and achievable goals for improving core business activities. After introducing a method for examining and recording KPIs, make sure you maintain records of your results so that you can track performance over time.