B. Testing
1. Before implementation, a trial period must be established to verify the
following for each property:
a) interface between SynXis and Global Collect;
b) charge and settlement by Global Collect;
c) cancellations and refunds by Global Collect;
d) finalize data reporting and formats by Global Collect
This should be done by the Corporate Data Management team in
conjunction with the property’s IT Manager and Head of Accounting.
2. The Revenue Manager at each property must ensure that the advance rates
published on the hotel’s website are approved as these rates would be
tagged to the payment gateway. A policy on how to update future rates must
also be issued so that the Reservations and Accounting staff are informed
accordingly of the process and audits required in connection with the
property’s rate management strategy. Please note that once payment has
been processed by Global Collect, there is no mechanism for it to update
SynXis on this which thus requires a manual process by the Reservations
staff to post the advance payment in Opera PMS.
3. Included in the testing element of Point 1(d) above is a review of the user
guide issued by Global Collect so that the staff at each property thoroughly
understand how the payment gateway works. This should be done as a
presentation by Global Collect and should be organized by the Corporate
Hotel Accounting Department. On completion of this session, each staff
should be verified for competency on use of the payment gateway console
of Global Collect.