Figure 17.5 provides an example of good feedback measurement.We find 80 percent of the
consumers in the total market are aware of brand A, 60 percent have tried it, and only 20 percent
who tried it are satisfied. This indicates that the communications program is effective in creating
awareness, but the product fails to meet consumer expectations. In contrast, 40 percent of the
consumers in the total market are aware of brand B and only 30 percent have tried it, but 80 percent
of them are satisfied. In this case, the communications program needs to be strengthened to take
advantage of the brand’s potential power.