3. ICT performance evaluation
ICT evaluation can be defined as establishing by quantitative, and/or qualitative methods the value of the ICT to the organisation Khalifa et al. (2004). Performance cannot be judged as good or bad without the successful implementation of the project. In this paper, the technical or operational implementation of ICT infrastructure is of interest.
Evaluating ICT projects can be quite problematic and can sometimes be quite subjective (Heeks 2002, Currie 1995, Bannister, Remenyi 2004, Irani 2002, DeLone and McLean 2002, Bannister and Remenyi 2000) and there is no single ICT evaluation method that can be applied to all situations (Khalifa et al. 2004). Currie (1995) justifies this position using various case studies drawn from businesses in various developed countries while Heeks (2002) observes that evaluation is subjective and can depend on circumstances including time. Evaluation leads to the determination of success or failure of an ICT project.