Provide reception services to guests and Check the arrival file of guests needing special
Coordinate with all concerned regarding guests, e.g., Housekeeping Department to ensure all required services.
Perform check-in and check-out and Assist guests with enquiries, requests or issues and direct them appropriately.
Provide wake-up calls for guests.
Trace and follow up incidents and Report unusual incidents to the Front Office Manager
Maintain discretion regarding guest details and resort confidentiality.
Ensure that all information and data retained is kept updated
Prepare documents and reports as required.